Need to make a return or exchange?
You’ve ordered from us, but you’re not 100% satisfied with the product or you’ve received a damaged item? No problem!
We offer free exchanges on all orders, only the costs of the returns must be covered by customer.
We make returns and exchanges easy
The following link will take you to our returns and exchanges portal, where you can report to us your return or exchange and process it online using your order number and email.
In our portal you will also find our Address for Returns and Exchanges.
Our return and exchange policy
You can return unwanted items within 14 days. We offer free exchange, whereas return costs must be paid by customers.
As soon as we receive your return, we will send you an email confirming that we have received it. After reviewing the return, we will issue a refund based on the payment method you selected. The processing and refund can take up to 7 days.
Items that cannot be returned
Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the label. Of course, it’s okay to try on an item as you would in a store, but please don’t wear items you are returning.
Returns from abroad
You can also register returns from abroad in our returns portal. For this purpose, we can create a return label for you via the returns portal. Please note that the direct costs of returning the goods from abroad are to be borne by you.
Address for exchange and return
You can send items for exchange and return to this Adress:
Ketziner Str. 122
You can find it in our Returns portal as well.
E-mail us: firstname.lastname@example.org