EXCHANGE & RETURN

Your satisfaction is our priority! We want you to be completely happy with your purchase from Yoga Hero. If something doesn't fit or you don't like it, you can of course return your order.

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The period begins on the day on which you or a person designated by you (other than the carrier) receives the goods.

If you wish to exercise your right of withdrawal, simply send us a short, clear message (e.g. by email) to support@yoga-hero.com .

After you have informed us, please return the goods to us within 14 days. It is sufficient if you send the return shipment before the end of this period.

Here's how your return process works:

1. Cancellation via email

Please send us an email to support@yoga-hero.com within 14 days of receiving your goods with:

  1. your order number
  2. the notification that you wish to withdraw from the purchase

This allows us to check your return in advance and help you with any questions.

2. Fill out the return form

Download our returns form:

Download return form

Please fill out the form completely and be sure to include it with your return. Without the form, we cannot clearly identify your return, which may lead to processing delays.

3. Pack the item securely

The items must be returned unused/unworn, unwashed and in their original packaging . Trying it on is of course OK – just like you would in a store.

Our yoga mats function With its microfiber surface, similar to a towel, yoga mats come into direct contact with the skin during use. For this reason, yoga mats are considered hygiene products within the meaning of Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB).
The right of withdrawal expires for yoga mats as soon as the protective film has been opened. From this point on, the mat is considered used and cannot be returned or exchanged for hygienic reasons.

Pack the goods in such a way that they remain undamaged on the return journey.

4. Free gifts and promotions

Gift items with minimum order value
For certain promotions, you'll receive a free gift item once you reach a specified minimum order value. The specific terms and conditions (minimum order value, gift item) will be communicated within the promotion details.
Returns
If you return items and your order value falls below the minimum order value required for the promotion, we kindly ask you to also return the free item.
Return of the gift item
Please return the free item unused and in perfect condition so that we can refund you the full amount of the returned main items.
Should the free item not be returned or already have been used, we reserve the right to take its value into account when issuing a refund.

5. Returns

Shipment tracking: Make sure your shipment has tracking in case a package gets lost.

Return shipping costs: You are usually responsible for the return shipping costs. However, if something was delivered incorrectly or the goods arrive damaged, we will of course take care of the costs.

Items that cannot be returned: Please note: B-stock items are excluded from exchange – but of course they are already reduced in price.

Address for exchanges and returns: Please send the item for exchange and return to the following address:

Yoga Hero
Gustav-Meyrink-Str. 13a
82319 Starnberg
Germany