Reisematte Ibiza Gold 1mm

We offer free shipping on all orders over 70€. We ship worldwide from Germany and USA.

SHIPPING METHODS

• DHL
• DPD
• DHL EXPRESS

* Expected delivery time in working days

WHEN WILL MY ORDER SHIP?

All placed orders Monday - Friday before 12pm PST ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber ​​Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

HOW DOES US SHIPPING WORK?

If you are ordering to USA please switch to us.yoga-hero.com.

WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?

Some products are held in different warehouses. If you order them together it might happen they will be shipped separately.

EXPRESS CUT OFF TIME

All orders with 2nd Day and Next Day Air shipping must be placed by 12 pm PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 12 pm PST will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

Yes, we ship to PO boxes or APO/FPO addresses.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

DO YOU OFFER SIGNATURE-REQUIRED SHIPMENT DELIVERY OPTIONS?

Yes. Yoga Hero is not responsible for lost or stolen packages. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.

DO YOU OFFER GIFT WRAPPING OR BOXES?

Sorry not at this time.

TRACKING ON ORDER

To check your order status:

1. Log in to your Yoga Hero account.
2. Under your Account Dashboard, you will find all of your recent orders.
3. Click the "View Order" link to the right of the order you wish to track.
4. You can view order details and track your order by clicking the "Track Your Order" link.

We deliver with DHL and DPD.

NEED ADDITIONAL HELP?

Please contact us at hello@yoga-hero.com and we will be happy to assist you with any questions related to your order.

RETURNING AN ITEM

For more information on how to return an item, please visit our Returns & Exchanges page.

Need to make a return or exchange?

You've ordered from us, but you're not 100% satisfied with the product or you've received a damaged item? No problem!

We offer free exchanges on all orders , only the costs of the returns must be covered by customer.

We make returns and exchanges easy

The following link will take you to our returns and exchanges portal, where you can report to us your return or exchange and process it online using your order number and email .

In our portal you will also find our Address for Returns and Exchanges.

The Returns Portal

Our return and exchange policy

You can return unwanted items within 14 days. We offer free exchange , whereas return costs must be paid by customers.

As soon as we receive your return, we will send you an email confirming that we have received it. After reviewing the return, we will issue a refund based on the payment method you selected. The processing and refund can take up to 7 days.

Items that cannot be returned

Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the label. Of course, it's okay to try on an item as you would in a store, but please don't wear items you are returning.

Returns from abroad

You can also register returns from abroad in our returns portal. For this purpose, we can create a return label for you via the returns portal. Please note that the direct costs of returning the goods from abroad are to be borne by you.

Address for exchange and return

You can send items for exchange and return to this address:

Logiful GmbH
Ketziner Str. 122
14476 Potsdam
Germany

You can find it in our Returns portal as well.

Additional Questions?

E-mail us: support@yoga-hero.com